How to Talk to Customers downloaden

How to Talk to Customers

Downloads: 4441

Pages: 427

Published: 6 months ago

Rating: Rated: 42 times

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Book Description

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for M...

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